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Returns / Refunds
Return Policy for Merchandise Purchased at Markee Dragon's Ultima Online Store
Returns and exchanges of new and pre-played merchandise will be accepted within 30 days from the date on the packing slip.
Exceptions: Video games, computer software, video game systems, computer hardware, action figures, and DVDs may NOT be returned if opened, or unsealed, and non-defective. You may exchange these items for the same item if the original is defective. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.
Shipped items that include electronic delivery of a game code are subject to the same return policy as electronic items (see below).
New merchandise must be returned or exchanged in new condition with all original packaging and contents. Pre-played merchandise must be in the same condition and with the same packaging as when purchased.
Items may be returned or exchanged by shipping them to Markee Dragon's Ultima Online Store. Items returned to Markee Dragon's Ultima Online Store must be accompanied by the original packing list. To ship a product to Markee Dragon's Ultima Online Store, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.
Handling costs are non-refundable. If the reason for your return is due to our error, please contact us for a handling credit.
We will issue a full credit via your method of payment for the price of any merchandise you return that meets these conditions.
Electronic delivery goods
Because of the nature of game codes, account logins, and passwords, once they are sent out they can never be sent to another customer if returned. Because of this we are unable to give a refund for purchased codes once they have been sent to you.
If you have a code that you believe to be defective we will be happy to check the code and replace it if an issue is found. Please see our page about replacing defective
codes.
Still have Questions?
If you didn't find what you needed here, feel free to contact our customer service center. Our email address, phone numbers, and shipping address can be found on our Contact Information page.
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